1. Introduction
Cardiff Rubbish Removals takes your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our services, whether through our website, phone, social media, or in person.

2. Who We Are
We are Cardiff Rubbish Removals, a waste clearance company operating in Cardiff and surrounding areas. We offer domestic and commercial rubbish removal services.

3. Information We Collect
We may collect and process the following personal data:
– Full name
– Address (property location and billing)
– Contact information (email, phone number)
– Details of your service enquiry or booking
– Payment details (for invoicing or receipts)
– Any communication you send us (emails, messages, phone calls)

4. How We Use Your Data
Your personal data is used for the following purposes:
– To provide and manage waste removal services
– To respond to enquiries and provide quotes
– To issue invoices, receipts, and confirm bookings
– To send updates about your service
– To improve our services and customer experience
– To meet legal, financial, or regulatory obligations

5. Legal Basis for Processing
We process your personal data based on:
– Contractual necessity – to deliver the service you requested
– Legal obligation – for tax, invoicing, and regulatory compliance
– Legitimate interest – for business operation and service improvements
– Consent – where you’ve opted into marketing (which can be withdrawn at any time)

6. Data Sharing
We do not sell, rent, or trade your personal data. We may share it only with:
– Our trusted contractors or staff involved in delivering your service
– Accounting and invoicing software providers
– Legal or regulatory bodies when required

7. Data Retention
We keep personal data only as long as necessary:
– Customer data is retained for up to 7 years for tax and legal compliance
– Enquiry data is deleted after 12 months if no transaction occurs
– Marketing consent data is stored until you opt out

8. Your Rights
Under data protection laws, you have the right to:
– Access your personal data
– Request correction of inaccurate data
– Request erasure of your data
– Object to processing or request restriction
– Withdraw consent for marketing at any time
To exercise your rights, contact us at rob@cardiffrubbishremovals.co.uk

9. Data Security
We store your data securely using password-protected systems and limit access to authorised personnel only.

10. Contact Information
If you have any questions or concerns about your personal data, please contact:
Bob Davies 07798 820209